Encoder Support Videos That Work Around the Clock

If a picture is worth a thousand words, what is the value of a video? If you, like many engineers and technicians, are a visual learner, it is hard to put a price on that value. That is why US Digital invests heavily in video resources to make working with our products easier, faster, and more engaging.

Our team enjoys working directly with you to solve problems and support your success. But because we are only available during business hours, our video library plays an important role. These resources are available 24 hours a day, 365 days a year, giving you access to answers whenever you need them.

Over the years, we’ve built a growing library of videos designed to support you at every stage of your projects. These include educational videos that explain encoder fundamentals, assembly videos that walk through installation step by step, and product comparison videos that clarify differences between similar models. Instead of guessing which encoder is right or which mounting options are available, you can see the details clearly before making a decision.

We also produce practical how-to and troubleshooting videos that address common questions and real-world challenges. Whether it’s aligning an encoder, confirming resolution, or diagnosing a signal issue, these videos help reduce downtime and get your systems back up and running quickly. Our FAQ videos answer recurring questions in an engaging format, but your phone calls and emails are always welcome. Who knows, maybe your question will be the target of our next video.

Beyond technical support, our video library also includes “about us” content which shows how we are really “about you”—customer focused. Those videos introduce the people, processes, and values behind US Digital. We want you to know not just what we make, but our commitment to your success. And yes—one of our videos even went viral, reaching more than 75 million views, demonstrating that clear, engaging technical content can resonate far beyond our traditional audience.

By creating dozens of targeted, easy-to-follow videos, US Digital provides our customers with a wealth of information available with just a click. It’s one more way we focus on making things easier—before, during, and after the sale.

This is the third of several posts that demonstrate "making it easier" at US Digital is not just a slogan; it is who we are.