US Digital products can be purchased by executing a verbal order, or through a written purchase order. A confirmation is provided on all orders received and no order shall be deemed accepted until a confirmation is provided. Upon a buyer placing a purchase order and US Digital's acceptance of that order, the Terms and Conditions of Sale set forth in this document are agreed upon by the buyer and are considered in effect and form a part of the order. US Digital does not accept any other conditions governing the sale of products unless otherwise accepted by US Digital in writing before order is placed. US Digital has no minimum order for standard parts, as shown on the website.
Prices and Terms of Payment
Orders are accepted subject to US Digital's published selling price or written quotation in effect at the time of product order. Payments are to be made in US Dollars collectable at par at a US Bank. Payment in full is expected at the time of product shipment unless other terms or arrangements have been agreed upon by US Digital. US Digital offers customers the following payment options:
- Credit Card: US Digital accepts American Express, Discover Card, MasterCard and Visa.
- Prepay by ACH/Check: If you would like to prepay for your shipment by advanced ACH or Check, please contact us for a Proforma invoice total, which will include shipping and any other applicable charges.
- Prepay by ACH or Wire Transfer: Please contact US Digital for a Proforma invoice total which will include shipping costs and any other applicable charges. To cover bank fees incurred for ACH or wire transfers, an additional fee will be added to the Proforma invoice. Once US Digital's financial institution provides notification of funds received we will build and ship your order.
US Digital offers customers the following payment options at US Digital's discretion:
- NET 30: US Digital offers Net (30) day terms to companies which have a history of paying their invoices within net (30) day terms and place an initial order of not less than $1,000 USD and purchase a minimum of $5,000 USD annually. US Digital will agree to such terms upon US Digital agreeing to and receiving an executed US Digital Net (30) Agreement signed by an authorized buyer. Prior to US Digital offering a Net (30) Agreement, the following may be required: four Net 30 credit references (with history over 1 year) which US Digital has been able to contact and received a response back and a Dun and Bradstreet number for the address of your accounts payable department. A time period of up to one working week is required from the receipt of the signed Net 30 agreement to the opening of the Net 30 account.
- All duties & taxes are the customers' responsibility.
- US Digital ships Ex Works.
- At the discretion of US Digital, invoices shall bear interest at 1% per month from the date on which such invoices become overdue until the day of payment, or at the maximum rate of interest permitted by law, whichever is less.
Right of Refusal
US Digital reserves the right to refuse any order or purchase order, verbal or written, that it deems to be unreasonable or stipulates Terms and Conditions of Sale that are in conflict with US Digital's standard Terms and Conditions of Sale, or for any reason at the discretion of US Digital.
Cancellation and Charges
Each order is built to the customer's specifications. Many orders are released to the factory for assembly within hours of the order being placed. Therefore, depending on the manufacturing status and nature of the request, order cancellation or changes may not be allowed or may incur additional cancellation, restocking or manufacturing charges. Scheduled deliveries cannot be changed within one week of ship date.
State Sales Taxes
US Digital product pricing or shipping costs do not include state sales taxes. US Digital is required to collect sales tax on orders shipped into the following states: CA, CO, CT, IA, IL, IN, NC, NE, NJ, NV, MI, MN, PA, VA, WI, WA. The taxes are the responsibility of the buyer and will be added as a separate line charge on the invoice. If you believe you are exempt from sales tax, you must provide a valid exemption certificate prior to the shipment of your order.
International Duties & Taxes
US Digital product pricing or shipping costs do not include international duties and taxes. Any charges for customs clearance, import duties and taxes are payable by the recipient. Customs policies vary widely between countries. The rates are determined by the customs brokers for each country and paid by recipient upon arrival of goods. US Digital cannot determine what these fees may be and is not liable for any import duties or taxes. Please contact your local customs office for further information.
All shipments are Ex Works shipping point. US Digital offers FedEx shipping, either prepaid or on customer carrier account; UPS shipping on customer carrier account only; and DHL for International customers only, $7.00 service charge per order and orders on customer account only. See our shipping page at https://www.usdigital.com/company/ordering/shipping/ for additional shipping information. All shipping and costs are the buyer's sole responsibility. Shipping or delivery dates are not guaranteed, but are based upon best information available at the time and are subject to change without notice. US Digital will not be held responsible for any costs, damages or fees relating to parts arriving earlier or later than quoted. Special requirements for packaging must be identified at the time of order and may be subject to additional charges. All duties & taxes are the customers' responsibility. US Digital does not ship via the United States Postal Service and does not ship on Fridays.
An RMA (Return Material Authorization) number is required to return any product to US Digital. RMA numbers are only issued by US Digital's sales group and must be clearly marked on the outside of the returned material package. Shipping charges must be prepaid for any returned materials. International RMAs must state that the product is returning to the 'Country of Origin' on all return paper work in order to avoid additional customs fees.
If it is necessary to return product for repair, please contact US Digital technical support to obtain an RMA number. Along with the RMA, the return must include a valid purchase order number, return billing and shipping instructions, as well as a contact name and telephone number. Please include a brief description of your application and information regarding the problem with the product. All shipping charges on returned products must be prepaid. All repairs are Ex Works US Digital's factory.
US Digital warrants its products will function in compliance with US Digital's published specifications for each respective product (as set forth at www.usdigital.com/products) for two years from the date of shipment.
This warranty is voided in any of the following events: (i) in the event Customer is incorporating a US Digital product or products (as "Component Part(s)") into a product produced by or for Customer (an "End Product"), and the other elements of the End Product or the installation of the Component Part(s) into the End Product adversely affect the performance of the US Digital Component Part(s) in conformance with US Digital's published specifications or agreed specifications for the respective US Digital Component Part(s), (ii) damage caused by Customer or Customer's employees, agents or representatives, (iii) unauthorized modification, (iv) abuse or misuse, (v) operation outside of US Digital's published specifications or agreed specifications for the product, or (vi) shipping damages.
Further, US Digital's products are not authorized for use as critical components in life support devices or systems without the prior express written approval of an officer of US Digital. As used herein: (1) "life support devices or systems" are devices or systems which (a) are intended for surgical implant into the body, or (b) support or sustain life and for which the failure to perform when properly used in accordance with instructions for use can reasonably be expected to result in a significant injury or death to the person whose life is being supported or sustained by means of the device or system; (2) a "critical component" is any component in a life support device or system for which the failure to perform can reasonably be expected to cause the failure of the life support device or system or to adversely affect its safety or effectiveness.
No other warranty, guarantee or representation is expressed or implied to include, but not limited to, warranties of merchantability or fitness for a specific or particular purpose or use.
Warranty Claim Procedure and Remedy
In order to make a warranty claim, Customer must: (1) promptly notify US Digital of any perceived warranty defect which occurs during the warranty term, and (2) upon concluding that a warranty defect exists, Customer must promptly return the product which is perceived to be defective to US Digital for a determination whether in fact a warranty defect exists. Authorization must be obtained before returning products based on alleged warranty defects (see Paragraph 8 above for the return procedure). If US Digital determines that in fact a warranty defect exists, Customer's sole remedy shall be, at US Digital's option, (1) repair, (2) replacement, or (3) refund of the purchase price paid.
Please note that under no circumstance will US Digital be liable or responsible for warranty service performed other than by US Digital.
In no case shall US Digital be liable for indirect, punitive, incidental, consequential, or special damages to include but not limited to damages for loss of business, loss of revenue, loss of profit, loss of use or loss of other economic advantage, however caused and regardless of theory of liability, even if US Digital has been advised of the possibility of such damages. US Digital's liability for damages shall in no event exceed (under any legal or other theory of recovery) the sum paid to US Digital for the product causing the damages. Further, Customer agrees that its sole remedy for damages shall be limited, at US Digital's sole discretion to repair, replacement, or purchase price refund only after the product is returned in accordance with return policies.
US Digital shall not be held responsible for delay if caused by or arising directly or indirectly from fires, floods, earthquakes, substantial damage to its plant, accidents, riots, open hostilities, declarations of national emergencies, war, government interferences or embargos, strikes, labor difficulties, shortage of labor, fuel, power, materials, or supplies or any other cause or causes beyond its control.
Inspection and Acceptance
Products shall be deemed finally inspected and accepted within (10) days after receipt unless notice of claim is given in writing to US Digital within such (10) day period.
US Digital considers information about our customers an important part of our business. Confidential customer information is not provided to others without the consent of that customer.
The Terms and Conditions of Sale shall be governed by and construed under the laws of the State of Washington, excluding its conflict of law provisions.
Need for Personal Information
Do not provide Personal Information about yourself unless US Digital specifically requests information which identifies you and/or your company. If you elect to order products from US Digital, we may ask that you provide Personal Information, such as your first and last name, mailing address, billing address, email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, the order will be cancelled.
For secure ordering, US Digital accepts orders by phone. US Digital employs physical security, secure storage mechanisms and strict access policies to help protect information we collect via phone. Please call 360-260-2468 and speak with a Customer Service representative.
US Digital offers online ordering to select customers. Information transmitted to US Digital's web servers should be encrypted to ensure data integrity and confidentiality. For this reason, US Digital offers encryption via SSL (secure sockets layer) when communicating directly with US Digital's web servers. US Digital works to protect your security by using SSL certificates from reputable certificate authorities. However, due to certificate spoofing, hijacking, and other attacks, it is your responsibility to verify the authenticity, integrity and status of any SSL certificates used during communication with US Digital's web servers.
For your security, US Digital highly recommends that you log out of your account when you are finished with your transactions. US Digital's web servers will actively log you out of your session if they detect a prolonged period of inactivity.
To protect against unauthorized account access, US Digital does not offer extended account access (also known as "remember me" functionality) beyond the scope of standard session timeouts. Various mechanisms exist to streamline account access. See your specific browser documentation for more information on storing site usernames and passwords.
When submitting credit card numbers or sensitive payment account credentials during the checkout process, US Digital does not handle data transmission through web servers or networks under US Digital's control. In these cases, US Digital web servers host external payment processing forms through iframes or similar web technologies which offload transmission of credit card numbers or payment account credentials away from US Digital's web servers and networks. In addition, US Digital does not store credit card numbers or payment account credentials in system memory, session state, files or databases; however, US Digital stores other Personal Information, billing and shipping information associated with online orders.
US Digital has no direct control over hosted external payment processing forms and services and is unable to actively verify the authenticity and security of these forms and services. Up-to-date browser technologies often provide reasonable assurances of authenticity and security of such forms and services. For this reason, US Digital requires that you use up-to-date secure web browsers and plugins when using our websites.
Please see our Website Disclaimer for more information.
Sharing of Personal Information
Information about our Customers is an important part of our business; with respect to your privacy, US Digital does not share or sell Customer Information.
Web Server Logs
Each time there is a visitor to our websites, the web server automatically logs the consumer's domain name and IP address. We collect only the domain name of visitors to our websites, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations. We do not automatically collect email addresses unless you have created an account on usdigital.com for the purpose of ordering products online.
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable our websites to relate your use of the websites to information that you have specifically and knowingly provided to the site. In order to use features such as online ordering, US Digital requires that your browser accept cookies to ensure all processes function as intended.
In addition, US Digital places third-party cookies in your computer's browser files. This enables US Digital ads to appear on various websites which participate in specific ad networks while you browse the internet. If you would like information on opting out of this service, please visit https://www.google.com/settings/ads/onweb/ or http://www.networkadvertising.org/choices/ for more information.
Web Beacons and Tracking Artifacts/Scripts
US Digital's websites may contain 3rd party code which creates electronic images (known as web beacons - sometimes called single-pixel gifs), artifacts (elements) or scripts on our web pages. These items are used to collect information for US Digital's analytics purposes only. Automatic information such as IP addresses, network and computer information is automatically transmitted to 3rd party services. In addition, Personal Information regarding online orders and/or shopping preferences may be transmitted to 3rd party services to be used for US Digital's analytics purposes only. US Digital respects your privacy, and does not share or sell Personal Information gathered through 3rd party tracking or payment processing software.
Updating Personal Information
You have the right to access and correct your Personal Information at any time. You may also access and correct your Personal Information and privacy preferences by writing or calling US Digital at the following address and phone number:
US Digital Corporation
Attn: Customer Service
1400 NE 136th Ave.
Vancouver, WA 98684
Please include your name, address, and e-mail address when you contact us.
Privacy Related Complaints
If you have questions about this policy, please e-mail us at firstname.lastname@example.org