We developed free custom inclinometer firmware to save customer time

US Digital Networked Absolute Inclinometer on a metal surface with condensation

Our Founder/CEO David Madore often says "our job is to solve problems and make life easier for our customers." That plus the fact that we make everything in house must be why thinking outside of the box with custom solutions is part of our DNA.

A few years ago, one of our customers in the solar energy industry contacted us because they were having trouble getting our T7 Networked Absolute Inclinometer to communicate with their existing system. They were looking for pointers and troubleshooting help, but after a few minutes on the phone, we decided that we could offer more than that.

"This customer had a custom controller that didn’t communicate easily with our T7," said US Digital COO Neal Donowitz. "We decided that the best path forward was to develop custom firmware so the T7 would be plug-and-play with their system."

That firmware was created within a matter of weeks because our hardware and software engineering teams work in house.

"We found a way to make our firmware work with their system instead of them finding a way to make their system work with our firmware," Donowitz said. "We want to take the load off our customers."

Are you spending time and energy getting an off-the-shelf encoder to work with your design? If so, please give us a call and we can see if we can find a way to make a custom encoder that fits your design, instead of the other way around. We encourage you to put us to the test – and maybe you'll be the next success story.

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     Published 1/30/2024 in Blog