| Return Policy |
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US Digital takes pride in the workmanship of all of our products. Customers needing to return products must first contact US Digital and request a Return Material Authorization (RMA) number. The RMA number aids US Digital in tracking the return. Please adhere to the following requirements when requesting an RMA. For all returns due to failure, contact
Tech Support at 360.397.9999 or support@usdigital.com. For all other return requests, contact Customer Service at 360.260.2468 or sales@usdigital.com. You may also request an RMA by filling out our request form and faxing it to 360.260.2469. To expedite please have the following information available when requesting an RMA:
US Digital Part Number Serial Number of part(s) being returned (when applicable) Reason for return (Example: Defective, Damaged) Description of the problem
If a damaged or defective part is being returned, a detailed description of the problem will be required.
Include operation conditions at time of failure along with any troubleshooting done. This will aid tech
support in resolving the problem in a timely matter.Original invoice and P.O. number Contact name, telephone number, email address
Returns:
Any new, unused parts can be returned for full credit less a restocking fee. New parts are defined as those that are unopened or have been opened but not assembled; these parts must still be accompanied by an RMA number. US Digital will not give credit for parts that are returned in used condition, unless they are being returned due to a manufacturing defect and the customer requests to not have the part repaired or replaced. Custom parts, specials and sealed housing encoders are NOT returnable unless due to a manufacturers defect. All customers who are receiving credit for their parts will be credited according to their original payment method.
Repairs:
US Digital warrants its products for two years from the original invoice date. Any parts that are returned during the warranty period may be repaired at US Digitals expense, unless it is determined that the parts were damaged in application. US Digital will do an assessment of the part upon receipt. If it is determined that the parts have been damaged in application, US Digital will contact the customer with the assessment results and associated repair fees. Payment method must be provided before repairs are completed. Any part that is non-repairable may be replaced at full price or discarded per customers request.
US Digitals RMA Department typically completes RMA requests within four business days from the date of receipt. The customer will be notified in the event an RMA request requires more than 4 days.
Upon completion of the RMA, US Digital will provide a comprehensive product failure report.
| Fees: |
| (not applicable if due to manufacturer's error) | |
| Restocking of New Parts | 25% of original price paid |
| Troubleshooting | N/C first hr, $25 per additional hr |
| Repair: Parts and Labor | Up to 50% of the original cost, to be determined upon inspection |
Shipping:
The customer is responsible for return shipping costs to US Digital. If the part has failed due to a manufacturers defect or the cause of the failure is undetermined, US Digital will reimburse shipping costs and pay for return shipping. Unless otherwise specified, parts will be returned via the same shipping method as was received. Customers must cover all shipping costs for parts that are damaged by the user or those which are out of warranty.
All returned products should be shipped in original or equivalent packaging. US Digital is not responsible for any product received damaged due to improper packaging. All items will be inspected and tested upon receipt.
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